Terms of Service

These Terms of Service (“Terms”) govern your use of the website https://longislandfoundationpros.com (the “Site”) and any services provided by Long Island Foundation Pros(“Company,” “we,” “us,” or “our”). By accessing the Site or requesting our services, you agree to be bound by these Terms.

1. Free Inspections and Estimates

We offer free on-site foundation inspections to Nassau and Suffolk County homeowners. An inspection is an assessment of visible conditions at the time of the visit. It does not constitute a guarantee of finding every existing condition or predicting future foundation behavior.

Written estimates provided following an inspection are valid for 30 days from the date of issue. After 30 days, material and labor costs may have changed and a revised estimate may be required before work proceeds. No estimate is valid unless it is in writing and signed by an authorized representative of the Company.

Estimates are based on conditions visible at the time of inspection. If concealed conditions are discovered during the course of work that require additional scope, we will notify you in writing before proceeding and obtain your authorization for any change in scope or cost.

2. Written Contract Requirement

In accordance with New York General Business Law Article 36-A and the requirements of the Nassau County Department of Consumer Affairs and Suffolk County Consumer Affairs, all home improvement work with a total price of $500 or more requires a written, signed contract before work begins.

Your written contract will include:

• A complete description of the work to be performed
• The total price and payment schedule
• The estimated start and completion dates
• Our license numbers (Nassau DCA and Suffolk Consumer Affairs)
• Warranty terms for the specific work performed
• The notice required by NY law regarding your right to cancel within 3 business days of signing

No work will begin until a signed written contract is in place. Verbal agreements are not binding and will not be honored by the Company.

3. Right of Rescission / Cancellation

Under New York law (GBL § 771), you have the right to cancel a home improvement contract within 3 business days of signing, without penalty. To cancel, you must notify us in writing (letter, email, or written notice hand-delivered to us). Saturday is considered a business day for purposes of this calculation; Sundays and federal holidays are not.

Written cancellation notice should be sent to: info@longislandfoundationpros.com

Cancellation after the 3-business-day window, but before work begins, may result in a cancellation fee not to exceed 10% of the contract price or $500, whichever is less, to cover administrative and scheduling costs. Cancellation after work has begun will be handled on a pro-rated basis for work completed.

4. Payment Terms

Payment schedules are specified in each individual contract. Generally:

• A deposit of up to one-third of the contract price may be required before work begins, as permitted under NY GBL § 771.
• Progress payments may be required at specified milestones.
• Final payment is due upon substantial completion of the work.

We accept check, bank transfer, and major credit cards. Financing options may be available — ask your estimator for details.

5. Warranty

Warranty terms vary by service type and are specified in each written contract. The following general terms apply:

• Epoxy and polyurethane crack injection: Defects in materials and workmanship are warranted for a period specified in your contract. Warranty does not cover cracks that re-open due to continued structural movement or new cracks that form separately.
• Carbon fiber strap installation:Carbon fiber products carry a manufacturer’s lifetime product warranty. Labor warranty is specified in your contract.
• Helical pier installation:Pier products carry a manufacturer’s warranty. Our labor warranty is specified in your contract. Warranty does not cover settlement that occurs in areas of the foundation not underpinned.
• Interior drainage systems: System components and installation workmanship are warranted as specified in your contract. Warranty does not cover failure of sump pumps after the stated period or damage caused by power outages without backup power.

All warranty claims must be submitted in writing. We will inspect the claimed condition within a reasonable time and determine whether the condition is covered under warranty. Warranty service is not transferable to subsequent property owners unless explicitly stated in the contract.

6. Homeowner Responsibilities

You agree to:

• Provide access to the work area during scheduled work hours, including clearing personal property, stored items, and furnishings as directed before work begins.
• Identify and mark the location of any underground utilities, irrigation lines, or other underground structures in the work area before excavation, if applicable.
• Obtain any required building permits, unless the contract specifies that we will obtain permits on your behalf.
• Inform us of any known conditions (asbestos, lead paint, underground oil tanks, etc.) that may affect work or crew safety.

7. Limitation of Liability

Our liability for any claim arising from services provided is limited to the amount paid under the applicable contract. We are not liable for indirect, incidental, consequential, or punitive damages, including loss of use of the property, loss of market value, or losses caused by conditions not identified during inspection that were not visible or accessible at the time.

Foundation repair addresses identified structural conditions. It does not guarantee that no other foundation issues exist or will develop. Foundations are complex structural systems and no contractor can guarantee against all future movement or deterioration.

8. Dispute Resolution

We are committed to resolving disputes fairly and promptly. If you have a complaint about our work, please contact us first:

If we cannot resolve a dispute directly, either party may file a complaint with:

• Nassau County Department of Consumer Affairs— for work performed in Nassau County
• Suffolk County Consumer Affairs— for work performed in Suffolk County
• New York State Attorney General’s Office— Consumer Frauds and Protection Bureau

Any legal action arising from these Terms or from services provided shall be governed by the laws of the State of New York and shall be brought exclusively in courts of competent jurisdiction in Nassau County or Suffolk County, New York.

9. Changes to These Terms

We may update these Terms from time to time. The “Last updated” date at the top of this page reflects the most recent revision. The Terms applicable to a specific project are those in effect at the time the written contract for that project is signed.

10. Contact